A proven strategy to recover your Trustpilot rating and build a constant stream of fresh, verified positive reviews—without blasting customers with generic requests.
Feners customers post negative Trustpilot reviews when orders do not arrive within their expected window, rather than reaching out to support. With a made-to-order lead time of around 1.5 months, there is a communication gap that is driving the rating down to where it is now. On top of that, no review invitations are going out at all, so satisfied customers simply never leave a review.
Customers don't reach out to support during delays—they leave negative reviews instead.
Happy customers never leave reviews because no invitations are being sent.
Reach 3 stars on Trustpilot
Push to 4+ stars (green stars on Trustpilot)
We start with a backlog campaign using the last 12 months of orders. With 5,000 to 10,000 past customers who were never invited, this gives an immediate boost.
Impact: Immediate influx of reviews from satisfied customers who were never asked.
From there we run ongoing campaigns that trigger only after Shopify confirms delivery, not at order placement. This ensures unhappy customers in the middle of a support issue are never asked for a review.
Benefit: Reviews come from confirmed happy customers, not from those still waiting.
Over 90 days we run A/B tests on subject lines and timing, and set up negative review recovery. We identify who left a 1-star review, reach out after their issue is resolved, and prompt them to update it.
Result: Continuous optimization and recovery of damaged ratings.
Here is an estimate of the results we can get for Feners based on your order volume:
Trustscore Projection
3.6★ (in 90 days)
Based on your ~1,000 monthly order volume. View the full calculator at stacktome.com/trustpilot-calculator
Generated from backlog and ongoing campaigns
Immediate rating boost from backlog campaign
Continuous fresh reviews keep you visible to AI
Get started
✓ Guarantee: monthly average rating from our campaigns will be 4.0+ within 90 days - or we work for free until results are reached
After the sprint
Volume
Monthly order volume affects campaign reach and strategy
Number of Campaigns
Multiple concurrent campaigns require additional management
Number of Segments
Customer segments determine targeting and personalization
Starting price includes: 1,000/month volume • 2 campaigns • 2 segments